The type of phone system you choose will very much depend on the demands of your business and the budget available to create a communications network. There are several systems regularly used in the hospitality industry, these are
Key Service Unit (KSU)
- The Key System Unit (key telephone system or key phone system) is a multiline phone system that is efficient for up to 50 users. A KSU unit relies on the user to select an external line, rather than the automated exchange of Private Branch Exchange (PBX) phone systems.
- Not only do these systems require professional installation, they are quite demanding, requiring regular maintenance and servicing.
- The KSU telephone network can support between 5 and 50 telephone lines which is great if you need multiple extensions to different areas of a hotel or restaurant.
PBX System (Private Branch Exchange)
The Private Branch Exchange (PBX), also known as a Private Automatic Branch Exchange (PABX) or an Electronic Private Automatic Branch Exchange (EPABX), is a dedicated telephone exchange for a single business.
Some larger restaurants and hotels would certainly benefit from a private branch exchange system. Very similar to KSU phones, they rely on a connected network to operate and must be professionally installed and serviced.
Not only do these systems require professional installation, they are quite demanding, requiring regular maintenance and servicing.
- Some larger restaurants and hotels would certainly benefit from a private branch exchange system. Very similar to KSU phones, they rely on a connected network to operate and must be professionally installed and serviced.
- Not only do these systems require professional installation, they are quite demanding, requiring regular maintenance and servicing.
- However with a PBX solution you can install one system to cover multiple business locations or over 50 lines.
VoIP System
Voice over Internet Protocol (VoIP) phone systems refer to IP-based (Internet Protocol-based) systems that package and transform voice data for transmission over the Internet, thereby avoiding the need to use traditional telephone networks.
- Voice over Internet Protocol systems are growing in popularity and are offered by a number of VoIP providers. They are Internet based and allow users to make and receive telephone calls through an Internet connection rather than using the usual telephone lines.
- In the majority of cases, VoIP providers offer their customers lower fees and they are great for business use. One of the biggest benefits with VoIP systems is the fact they are cloud based and can be hosted externally meaning you do not have to worry about telecom services taking up space on your premises. To function correctly VoIP phone systems do rely on a reliable Internet connection, however this should already be a necessity for modern hotels and restaurants.
Why choose I Tech Masters?
Comprehensive technical support and training allows us to provide the level of service you need. And since we’re also reducing administrative processes and simplifying our pricing models, you’ll get the answers you want faster. Advanced phone systems can bring several benefits to hotels from improved customer service to increased efficiency and better communications between staff. Other advantages include:
- Managing reservations & room bookings
- Improve internal communication processes
- Dealing with hotel guest inquiry’s & requests
- Allow reception staff to transfer and hold calls easily for guests